Privacy policy

Privacy Policy

Drawn from Cocoon® operates this online artisanal studio, including this website and its related content, features, products, and services, to provide customers with a curated online shopping experience. The online store is powered by Shopify, which provides the ecommerce platform that enables customers to browse, purchase, and securely complete transactions.

Drawn from Cocoon® respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored, shared where necessary, and safeguarded when you visit this website, subscribe to communications, make a purchase, or otherwise interact with Drawn from Cocoon®.

Please read this Privacy Policy carefully. By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Drawn from Cocoon® may collect personal information that you voluntarily provide, including:

  • Name and surname
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Payment-related information required to complete transactions
  • Information provided when contacting the studio through the website, email, or social media

Certain technical information may also be collected automatically, including:

  • Browser type
  • Device information
  • IP address
  • Website usage data
  • Cookie preferences

2. How Personal Information Is Used

Personal information may be used to:

  • Process and fulfil orders
  • Arrange payment processing
  • Deliver products and provide shipping updates
  • Respond to enquiries and customer service requests
  • Improve the website and customer experience
  • Send marketing communications where consent has been provided or where otherwise permitted by applicable law
  • Comply with applicable legal and regulatory obligations
  • Protect the website, customers, and business against fraud or unauthorised activity where reasonably necessary

3. Order Processing & Payments

When an order is placed, personal information may be shared with trusted third-party service providers, including Shopify, payment processors, fraud prevention providers, shipping providers, and order fulfilment services, solely to the extent necessary to process payments, fulfil orders, and provide the requested services.

Only the information reasonably necessary for these services to be performed is shared.

4. Marketing Communications

If you subscribe to the mailing list or choose to opt in during checkout, occasional updates regarding new collections, studio news, product launches, and special announcements may be sent.

Marketing communications will only be sent where consent has been provided or where otherwise permitted by applicable law.

You may unsubscribe at any time by following the unsubscribe instructions contained within those communications or by contacting the studio directly.

5. Cookies & Similar Technologies

This website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Enhance the browsing experience
  • Better understand how visitors interact with the online studio

Cookies may also be used by trusted third-party services supporting the Shopify ecommerce platform, payment processing, website analytics, and marketing activities.

Cookies may be disabled through your browser settings; however, certain website features may not function as intended.

6. Analytics & Website Performance

Website analytics and related tools may be used to better understand visitor behaviour and improve the website, products, and customer experience.

These tools may collect anonymous or aggregated information regarding website usage.

7. Data Security

Drawn from Cocoon® takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.

While every reasonable effort is made to safeguard personal information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • Fulfil orders
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Maintain appropriate business records

9. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your personal details
  • Request the deletion of your personal information where legally permissible

To exercise any of these rights, please contact the studio using the details provided below.

10. Third-Party Services

This website makes use of trusted third-party service providers, including Shopify, payment providers, shipping providers, analytics services, and other technologies necessary for operating the online studio.

These providers operate under their own privacy policies, and reviewing those policies is recommended where applicable.

For more information regarding how Shopify processes personal information, please refer to the Shopify Privacy Policy.

11. Changes to This Privacy Policy

Drawn from Cocoon® reserves the right to update this Privacy Policy from time to time.

Any amendments will be published on this page and will become effective immediately upon publication.

12. Contact Information

For any questions regarding this Privacy Policy or the handling of personal information, please contact the studio:

Email: hello@drawnfromcocoon.co.za

Drawn from Cocoon®
Gqeberha
Eastern Cape
South Africa